Gaya APA
Tjiptono, F., Diana, A.
(2009).
Total Quality Management
(
Revisi)
.
Yoyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management".
Revisi
Yoyakarta:
Andi,
2009.
PRINTED BOOK.